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Featured collection
Welcome Dear Customer,
We strive to select the most beautiful and sustainable products which have the least impact on our planet. Our conscious values are the guiding inspiration behind our products and innovations. As a clothing retailer, we strive to select the most advanced and progressive materials aimed at reducing impact on the planet and are always cruelty-free, while following the principles of circularity.
We have come a long way and we are always striving to see how we can do even better!
FAQ
Our customer support is reachable at: info@adella.uk
Monday - Friday: 08.00 - 20.30
Average answer time: 24h
When can I expect my order?
The average delivery time is 5-10 days. This is because our products
are shipped directly to you from the supplier. This unique business model
allows us to make huge savings on storage and transport costs and allows us to
offer the products at a lower price than our competitors and take care of the
shipping costs.
The expected delivery time has passed, where is my order!
In 99% of the cases the orders are delivered within the expected
delivery time. Unfortunately it may happen that an order is delayed in the
delivery process. You can check the status of your order in the track and Trace.
Have you not received your order 3 days after the expected delivery time?
Please contact us.
I am missing some products with my order, how is that possible?
Because we work with different suppliers it is possible that products
are shipped separately. If items are missing from your order you will usually
receive them after 2-3 days.
We apologize for the inconvenience.
I want to return an item, what should I do?
If you are not satisfied with your order you can exchange or return it
within 30 days of receipt. Products must be returned in their original
condition with labels and tags attached. The product must not show signs of
use.
A return shipment must always include Track & Trace code. The sender is
always responsible for the shipment.
Once we have received your returned items, we will make sure that the purchase
amount is in your account within 30 days.
Please contact us for this at: info@adella.uk
Where can I find my Track and Trace code?
On this page you can enter your e-mail address and order number to
track your package.